Privacy Policy

LumenNest
Effective Date: August 29, 2026
Thank you for choosing LumenNest (the "App"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services. Please read it carefully.
1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

  • Personal Information: name, email address, account credentials, and profile details you provide when registering.
  • Usage Data: interactions with the App, feature usage, session duration, and crash logs.
  • Device Information: device model, operating system, unique device identifiers, and network information.
  • User Content: any content you create, upload, or store within the App.
2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account;
  • To provide, operate, and maintain the App's core functionality;
  • To improve, personalize, and optimize your experience;
  • To communicate with you, including sending important notices and support responses;
  • To detect, prevent, and address technical issues or security threats;
  • To comply with applicable legal obligations.
3. Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Your consent;
  • The necessity to perform a contract with you;
  • Compliance with a legal obligation;
  • Our legitimate interests, where these do not override your rights.
4. Sharing and Disclosure

We do not sell your personal information. We may share information only in the following limited circumstances:

  • With service providers who assist us in operating the App (e.g., hosting, analytics), bound by confidentiality obligations;
  • In connection with a business transfer, such as a merger or acquisition;
  • When required by law or to protect our rights and the safety of users.
5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Note: You are responsible for keeping your account credentials confidential. Please notify us immediately if you suspect any unauthorized use of your account.
7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

RightDescription
AccessRequest a copy of the personal data we hold about you.
CorrectionRequest correction of inaccurate or incomplete data.
DeletionRequest deletion of your personal data ("right to be forgotten").
PortabilityRequest your data in a structured, machine-readable format.
ObjectionObject to certain types of processing, including marketing.
Withdraw ConsentWithdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 9.

8. Children's Privacy

The App is not intended for children under the age of 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Contact Us
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Privacy Questions or Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Material changes will be communicated through the App or via email. Your continued use of the App after such changes constitutes acceptance of the updated policy.